Shipping policy
*WE ARE SORRY ABOUT THE SHIPPING DELAYS DURING THE COVID-19 OUTBREAK PERIOD. SHIPPING PROCESS MIGHT BE A LITTLE LONGER THAN USUAL DUE TO THE SUSPENSION OF FLIGHTS AFFECTED BY THE CORONAVIRUS. WE ARE TRYING OUR BEST TO DELIVER YOUR ORDER AS FAST AS POSSIBLE. PLEASE WAIT PATIENTLY. THANKS FOR YOUR UNDERSTANDING.
STANDARD SHIPPING SERVICE:
Shipping fee is $7.99.
However, when order is over $59, you can get free shipping.
Standard Shipping: 7-25 business days
Receiving Time = Processing time + Shipping time
Shipping Time：
| Area | Standard Shipping Time |
| North America | 8-25 business days |
| Europe | 7-15 business days |
| Oceania | 8-20 business days |
| All Other Countries | 10-25 business days |
* IMPORTANT NOTES：YOUR ORDER MAY BE SHIPPED IN DIFFERENT PACKAGES, PLEASE DON'T WORRY IF YOU DIDN'T GET ALL ITEMS AT THE FIRST PACKAGE, WE MUST SHIP OTHER ITEMS IN OTHER PACKAGES.
Postal deliveries: If you haven't received your package based on the above estimates, please contact us service@holeewoo.com and we will provide a delivery deadline and then offer a solution.
All estimated/typical delivery time is derived from real-world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
HOLEEWOO ships all packages from our warehouse and distribution center.
HOLEEWOO may have to verify payment and order details before processing your order.
If you have any questions, please contact us, we'll deal with it as soon as possible.
Total Delivery Time = Processing Time + Shipping Time
* What is the item processing time?
After receiving your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 8-16 business days to process.